Policy and Refund
Refund & Return Policy – Lumivelle
Last updated: May 2026
At Lumivelle, we want you to be fully satisfied with your purchase. Please read our policy carefully before placing an order.
1. Returns
You have the right to request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in the original packaging
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Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
We do not accept returns for:
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Items on sale or discounted
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Gift cards
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Personal care items (for hygiene reasons)
3. Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost returns.
4. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
You must provide:
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Clear photos of the item
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Your order number
In these cases, we will offer a replacement or full refund at no extra cost.
5. Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved:
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Refunds will be issued to your original payment method
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Processing time may take 5–10 business days
6. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, the order may already be processed and cannot be canceled.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you still have not received your refund, contact us at: shopx0367@gmail.com
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: shopx0367@gmail.com
Business Name: Lumivelle