Refund Policy

At Lulivelle, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Request a Return To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide instructions on how to send your item back.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method.

Non-Returnable Items Certain items cannot be returned, including items on sale, personalized products, and items that have been used or damaged by the customer.

Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

If you have any questions, please contact us at lumivelle.store.